Cancellation and Refund Policy
1. Introduction
At Dr. Derm API, we strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.
2. Cancellations
2.1. Order Cancellation
You have the right to cancel your order within 24 hours of placing it. If you wish to cancel your order, please contact us immediately at [email protected]. If the order has not been shipped, we will cancel it and provide a full refund. If the order has already been shipped, please refer to our Return Policy below.
3. Returns
3.1. Return Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging.
3.2. Return Process
To initiate a return, please contact us at [email protected] with your order number and reason for return. We will provide you with instructions on how to return your item. Please note that you will be responsible for the cost of return shipping.
4. Refunds
4.1. Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
4.2. Late or Missing Refunds
If you have not received your refund yet, please first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [Your Contact Information].
5. Non-Refundable Items
Certain types of goods are exempt from being returned. Perishable goods, such as food, flowers, newspapers, or magazines, cannot be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases.
6. Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected] and send your item to: [Your Return Address].
8. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
9. Contact Us
If you have any questions about our Cancellation and Refund Policy, please contact us at [email protected]